By booking our services, you accept our terms and conditions of trading.

These terms and conditions of trading apply to United Window Cleaners (UWC) and any other trading name we may trade under.

You agree to give 28 days’ written notice as a commercial or residential customer towards postponing or terminating services. Failure to do so will result in a 100% charge for any work scheduled within this period. If, as a commercial client, your contract with us runs to a specific date, and not on an ongoing basis, you will be charged the full remaining contract value.

You are required to arrange a suitable parking space for our vehicles within close proximity of the property and to cover any parking/congestion expenses if applicable.

Should you join our monthly or two monthly residential service we will usually (at the discretion of UWC) not charge the fee for a one-off/initial clean, but instead charge only the standard repeat fee charge (typically 50% the cost of a one off/initial clean). You enter our monthly or two monthly residential schedule on the basis that you will have a minimum of 4 repeat cleans following the initial clean. Should you cancel our services before a minimum of 4 repeat cleans have taken place then a cost adjustment of 100% (the previously reduced 50%) will become chargeable and invoiced as a cost adjustment.

If we have arrived to work, we cannot accept a postponement, unless work is being carried out to the property/premises. A 100% charge will be payable (at the discretion of UWC) for failing to give 28 days’ written notice of postponement.

All quotations are based upon agreed frequencies of cleaning over a 12 month period. Should you break this agreement by postponements to this service, at our discretion you will be charged for a one-off clean for the first re-clean, once service is re-established.

We will endeavor to clean all windows, but if we deem any window/s to be inaccessible or unsafe to clean, we will not clean them.

Our pure water systems work in all weathers, therefore we can clean your home/premises in all conditions without affecting quality, including medium rain and low temperatures, but excluding electrical storms.

We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.

Should we be unable to access any part of your property/premises due to locked gates etc, we will only clean the accessible areas. This will typically be charged at 100% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, as licensed key holders, UWC can hold a key and access codes in complete safety. We will only find a safe method of climbing over locked gates and walls if you have given prior written consent. If you would like UWC to hold a key/access code or give us permission to climb over your gate/wall, please contact us.

We will be unable to move obstacles such as, but not exclusive to: flowerpots and garden furniture, filling cabinets and items on window sills. If these or any other item we deem to restrict access to an area of your property/premises, we will be unable to clean it.

Full payment must be received within 14 days (commercial) and 7 days (residential) of the invoice date (unless otherwise stated). If payment is not receive on time, your account and services may be suspended until such time as the arrears have been settled.

Late payments, will be charged interest at 2.5% a month while the account remains unpaid. We require you to pay our expenses and legal costs incurred in obtaining payment on an indemnity basis. We reserve the right to charge you £10 for administration, £10 for legal notices, £20 for returned payments, and any third-party costs involved in tracing you, returned cheques, debt collection and legal action. We also reserve the right to pass unpaid accounts to a debt collector/solicitor for recovery/legal action, to whom we may assign the debt and all rights without restriction.

Should you dispute an outstanding invoice and claim to have made payment, the onus is on you to prove payment has arrived and cleared. We cannot accept any liability for cheques, postal orders or cash that has been lost in the post. We strongly advise against sending cash in the post.

Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas.

We are happy to supply a schedule of works to our residential customers. However, please note: this is a guide indicating the commencement date when we plan to visit, and we cannot be held to a specific date or time. With such factors as public holidays, bad weather, staffing levels, etc, it is not always possible to supply an exact date or time.

We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.

Any promotions and offers from UWC are subject to different terms and conditions.

We reserve the right to amend these terms and conditions without notice.